Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.
Return Policy and Guidelines
New and Unused Product
The Drone Saver llc, offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged a (15%) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by The Drone Saver,llc (It is recommended to choose a return shipping method with tracking).
For returns on New and Unused Product, we require that items are brand new with no signs of use. Packaging needs to be undamaged and fully intact and contain included accessories, cables, batteries, manuals, etc. We require proof of new condition with high-quality photos or a high-quality video showing that item(s) is in new condition with all included accessories.
Warranty seal(s) need to be intact on the packaging.
In the case that the item(s) is returned and the condition is not in New and Unused or included accessories are missing, the return will not be completed and the item(s) will be returned back to the customer.
The Drone Saver, llc, does not offer a refund on Premium Technical Support services purchased. However, the value remains in Premium Technical Support can be used as a payment method (same as The Drone saver llc, giftcards).
Request a Return/Exchange online or over the phone with a The Drone Saver llc, Representative.
Once accepted we will send you a return label if the returned product is defective. If the product is new and unwanted, you will need to arrange for return shipping to us. Tracking is not required when returning new and unwanted items but is recommended.
Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
An exchange or credit will be issued to the customer once approved by a The Drone Saver llc, representative.
*All returns and exchanges are at the discretion of The Drone Saver, llc
Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.